FAQs

Ronald Abram delivers internationally to an approved list of countries. Please review on our Delivery and Returns page before making a purchase.

At this time, Ronald Abram has one salon which is located in The Mandarin Oriental Hotel in Hong Kong. We do travel regularly to see clients. Please contact us to learn more.

Yes, our specialist couriers deliver door-to-door.

Yes, each Ronald Abram purchase is fully insured.

In-salon pickup is available at our salon in Hong Kong for all items purchased online.

Your purchase comes packaged in a Ronald Abram jewellery box. Complimentary gift wrapping is also available on all items.

Ronald Abram gift cards are available with purchase. Simply send us your message and we will include it with your item. 

If you wish to return an item, please email sales@ronaldabram.com and we will provide you with the necessary instructions. Any items sent to us without a return number will not be accepted. Returns are also not accepted on customised or personalised pieces. Please read our Delivery and Returns page carefully before placing an order. 

Most jewellery pieces can be resized. There are some exceptions including eternity rings. Please contact us and we will be happy to discuss all your resizing questions.

The most accurate method of establishing your jewellery size is to visit a professional jeweller. If you'd prefer, we have created a series of size guides that can be downloaded from our website to measure your ring, bracelet or necklace size. For clients interested in making an acquisition, we can also send out a ring sizer.

All Ronald Abram diamonds over one carat are accompanied by a gemmological report.

We keep detailed archives and records and are able to assist.

Yes, we are able to provide insurance evaluations on all Ronald Abram pieces.

If you'd like to purchase an item that is out of stock, we are able to create that piece as a special order. Please contact us at sales@ronaldabram.com to discuss further.

On average, it takes 6-8 weeks for a bespoke piece to be designed and created. This can take longer depending on the number and type of gemstones required as well as the complexity of the design.

At this time, we only accept one payment method per order.

We accept most major credit cards as well as bank transfer. For all payments, we may seek pre-authorisation and additional identification documents to process your order. 

You will not be charged sales tax on purchases made and delivered in Hong Kong. For tax arrangements in all other countries, please refer here. 

Prices on our website and in our salon are subject to change based on international market conditions. 

We specialise in bespoke creations. If you'd like to get a piece custom made by Ronald Abram, we'd be happy to arrange a consultation. Please contact us at sales@ronaldabram.com to discuss further.

We are only able to create bespoke pieces using stones purchased from Ronald Abram.

We do charge a design fee for some pieces. The cost of these varies depending on the intricacy of the design. 

Ronald Abram is a diamond trader and loose stones are available for purchase. Please contact us at sales@ronaldabram.com to discuss further.

If your piece becomes damaged, please get in touch with us immediately and we will advise on next steps. Repairs can be made to all Ronald Abram pieces in our atelier in Hong Kong.

All repairs are made in our atelier in Hong Kong. Please visit our salon for an in-person repair and maintenance assessment. If you're outside Hong Kong, please contact us at sales@ronaldabram.com to arrange for your item to be shipped.

We will arrange for your piece to be picked up and shipped to us via specialist jewellery couriers. 

Charges are dependent on the nature of the repair. Please contact us at sales@ronaldabram.com for a quotation.

For more information about how to look after your jewellery, please see our care guide.

For more information about how to clean your jewellery, please see our cleaning guide.

For more information about how to properly store your jewellery, please see our maintenance guide.